Frequently Asked Questions
Have questions? They may be answered here.
How long will I need to wait for an appointment?
Most appointments can be made for the same day or the following day, depending on patient care hours, and availability. Specific blocks are available for an Initial Consultation every day, meaning availability can vary. Online booking is available, with booking accepted until 1 hour before the appointment time. If you are trying to book within the hour cut-off, please contact the office to book your appointment over the phone.
Are appointments required?
Yes, appointments are required. If you are in the area and are looking to get onto the schedule, just call the office and they will see what Dr. Renee's availability is like.
Why is a credit card required to book?
Credit cards are required to book as a way to guarantee your appointment. This was made necessary by the number of no-show visits that have occurred over the last several years. The card is merely an insurance policy, and will only be charged without explicit patient consent if there is a no-show for an appointment.
What types of adjustments does Dr. Renee do?
Dr. Renee has a variety of different techniques that she uses, see "Techniques Used" for information about them. Dr. Renee always takes patient comfort into account when deciding on a particular course of care, and values patient feedback. If a patient is uncomfortable with a certain manner of adjusting, or has any significant health history that could be worsened by a specific type of adjustment, Dr. Renee is always willing and able to make changes to her techniques.
Will I be adjusted on the first visit?
Dr. Renee will typically perform a complaint-based adjustment on the first visit, however that is not a guarantee. If she decides that imaging is required prior to any adjusting, she will postpone the adjustment until she has had the chance to review that imaging. Dr. Renee does reserve the right to decide on a case-by-case basis if an adjustment on the first visit is appropriate.
How often will I need to come in for my appointments?
The frequency of appointments is initially determined based on the exam findings, the spinal scan results, and Dr. Renee's professional experience. Through the course of your care plan, re-evaluations will dictate the decreases in your frequency with the ultimate goal of transitioning you to a wellness plan or a "maintenance plan" that requires very few appointments. In order to get to this phase, a higher frequency of visits may be required initially, though this is not always the case. If you have any concerns about potential plans of care, please speak to Dr. Renee.
How often will my progress be assessed?
After the initial visit, the progress of each patient will be reassessed periodically. Typically a re-evaluation is performed by Dr. Renee every 12 visits. Re-assessments must be performed within 24 visits as per College of Chiropractors of Ontario standards of practice.
Will my extended benefits cover my care?
It is recommended that you check with your insurance company to see if you have coverage for chiropractic. We do not directly bill extended benefits companies on behalf of the patient; however, we can provide you with an invoice that you can submit to your insurance company and be reimbursed if you do have coverage. You should also check with your extended benefits about whether a medical referral is needed to have care covered.
Is there a cancellation policy?
There is no penalty for cancelling an appointment; we only ask that you give us a call to inform us that you no longer need the appointment. A credit card number is required to book any visit online to deter no-shows, which have unfortunately been rising recently. If a patient no-shows, they will be charged.